Terms & Conditions

With verbal registration (i.e. at our point of sales) or written registration (i.e. the booking from the customers online) in which Outdoor Norway AS or one of their Sales Agents can execute, a binding contract exists between the customer and the organiser. Through the booking, the customer acknowledges the general business conditions as part of the contract between himself and the organiser Outdoor Norway AS.

Your reservation is officially confirmed once you receive a written confirmation from the Organiser or your Sales Agent after submitting the required deposit. Please review your confirmation thoroughly, and if you find any inaccuracies or omissions, promptly notify the Tour Operator or the authorized agent. Ensure that the names provided match the relevant documentation accurately.

2. Object of the agreement

The organiser assumes responsibility for providing the requested service as described in the advertisements and/or in the confirmation order. Service extensions can be considered upon consultation with the organiser. Any extra costs will be borne by the customer.

Outdoor Norway AS reserves the right to change or cancel arrangements due to weather conditions. Our team of professional guides makes weather assessments to guarantee the customers' and employees' safety first.
Outdoor Norway AS reserves the right to cancel or reschedule a tour if the required number of participants is not met before departure.

3. Prices

The effective prices for the offered activities can be drawn from the current advertisements from the organiser. The prices are quoted per person in Norwegian kroner. Prices are subject to change.

4. Terms of payment

The booked activities are to be paid before the commencement of the trip as follows:
For online bookings, we accept the following types of payments; Visa, Mastercard, Amex, Maestro, JCB, Union Pay, Dinners, Discover, Google Pay, and Apple Pay.

For groups of 10 or more people, we may send an invoice with the advance agreement, and payment will be due within ten days. Complete the inquiry form located on the specific product page of your choice, and inform us regarding the invoice.

For Private departures, Customizable tours, or arrangements with advanced agreement we will send a payment link via Stripe or invoicing with advance agreement, payment due within 10 days.

For companies based in Norway, we can send electronic invoices (EHF). The booking reservation will only be confirmed after a 100% deposit has been credited to the Outdoor Norway AS account.
In the event of untimely payment, the organizer reserves the right to refuse the activity or withdraw from the contract. The resulting cancellation costs will be charged to the customer in accordance with clause number 5. This is based on the number of registered participants at the time of withdrawal from the contract or refusing services.

5. Cancellation or Contract Modification by the Customer

Cancellation or Contract Modification by the Customer or Affiliate

Cancellations of contracts must be in writing. Cancellations are only valid after consulting with the organizer and obtaining their agreement. One of the received documents (receipt, invoice, confirmation, or tickets) must be attached and returned at this time via email.

In the event of a cancellation, the following percentage of the arrangement costs will be charged to the contracting party:

FOR RENTALS, COMBOS, HALF-DAY & FULL-DAY TOURS

Cancellation 10 days or more before the agreed activity starting date: You are automatically refunded for the full activity price
Cancellation between 4 and 9 days prior to the agreed activity starting date: You are entitled to a 50% refund

 

Cancellations 4 days or later, prior to the agreed activity starting date, is considered last-minute cancellations: No refund will be possible

• Cancellation at least 60 days or more prior to the agreed activity starting date. You are automatically refunded for the full activity price
• Cancellation between 59 and 45 days prior to the agreed activity starting date. You are entitled to be refunded a total of 75% of your total booking value
• Cancellation between 44 and 30 days prior to the agreed activity starting date. You are entitled to be refunded a total of 50% of your total booking value
• Cancellation after 30 days prior to the agreed activity starting date. No refund will be possible, minus credit card fees

6. Cancellation or Change of Contract by the Organiser

A minimum number of participants is required for specific programs. The organiser reserves the right to withdraw from the contract, also on short notice. If the fulfilment of a contract is not possible at another time or if the customer cannot take part in the alternative services offered, any paid activities will be refunded minus charges for card fees.

Further damage claims are not possible. The organiser reserves the right to cancel the program on short notice if participants cause the fulfilment of a contract to be endangered or made impossible by their behaviour, omissions or other actions that are not in accord with Norwegian law. In this case, the regulation of the cancellation costs applies in accordance with number 5.

If a program or parts of a program cannot be carried out due to Acts of God, safety concerns by the organiser, official regulations, strikes or uncertain weather and nature conditions, the organiser reserves the right to cancel or cut short the activities on short notice. Paid fees will be returned minus charges for services rendered, any expenditures and the handling fee. Please note that a danger-free completion of the activity is in everyone’s interest. All decisions made by the activity leaders are final. The organiser expressly reserves the right to modify the program. The organiser will strive for an equivalent service replacement.

7. Conditions of Participation, Obligations of the Participant

Good health is necessary in order to take part in all activities. The participants are obligated to inform the organiser of any possible health problems.

Under no circumstances may participants take part in the activities while under the influence of alcohol, drugs, psychiatric drugs or any similar substances. The participants are obliged to fulfil the conditions of participation and agree to strictly follow the instructions of the organiser, the guides, the activity leader, drivers or front personnel.

If the Conditions of Participation are not fulfilled or instructions are disregarded, the organiser reserves the right to prohibit participation.

8. Travel Insurance

In line with our commitment to ensuring a seamless travel experience, we highly advise obtaining a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. This form of travel insurance is reasonably priced and often extends coverage to various other risks. Acquiring travel insurance is a prudent choice for global travel and adventure travel, and its significance is heightened, particularly with the global warm and sudden weather changes, as well as the recent episodes of the last pandemic.

The organiser does not insure the participants. Everyone who Visits Norway has the right of free health care in the case of an accident.

9. Acceptance of risks

You acknowledge that adventure travel and the products and services offered by the Organiser may involve a significant amount of risk to your health and safety. By travelling with the Organiser you acknowledge that you have considered any potential risks to health and safety. You hereby assume responsibility for all such risks and release the Tour Operator from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including adventure travel specifically, visiting foreign destinations, and participating in adventurous activities such as those included in Tour itineraries or otherwise offered by the Tour Operator. The Tour Operator requires that you confirm your assumption of this responsibility by completing the participation waiver (the Waiver) prior to departing on your tour. The Waiver is available at http://www.outdoornorway.com/waiverr

You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in extreme sports or other high-risk activities, or travel to countries with developing infrastructure. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You must strictly comply with all applicable laws and regulations. Failure to do so or engaging in illegal activities may result in the immediate termination of your travel arrangements at your expense, without any liability on the Tour Operator's part. No refunds will be provided for unused services or costs incurred due to the termination of your travel arrangements.

10. force majeure

The Tour Operator is not liable for any loss, injury, delay, or failure to fulfil duties if caused by factors beyond their control, termed as "Force Majeure." Such factors include, but are not limited to, Acts of God, war, mechanical breakdowns, terrorism, civil commotions, government interference, labour difficulties, extreme weather, significant health risks (e.g., Covid-19), or any other cause whatsoever beyond the reasonable control of the Organiser or the Third Party Supplier of services, whether or not foreseeable, which would make it dangerous or not viable for a Tour to commence or continue, any and all of which, individually and collectively, constitute Force Majeure.

11. IMAGES AND MARKETING

You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, the Organiser or its representatives that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable licence to the Tour Operator, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

12. Privacy Policy

The Organiser must collect your personal information to deliver the Tour and any products or services booked. The Organiser collects, uses and discloses only that information reasonably required to enable the Organiser and its Third Party Suppliers to provide the particular Tour, products and/or services that you have requested as described in the Organiser Privacy Policy, which can be accessed any time at http://www.outdoornorway.com/gdpr-privacy-policy and is expressly incorporated into these Terms. By submitting any personal information to the Organiser, you indicate your acceptance of the Organiser Privacy Policy.

13. SEVERABILITY

If any provision of these Terms is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof will in no way affect the validity or enforceability of any other provision.

14. Appeals

Should the activity lead to appeals or damages, these are to be communicated immediately, in writing, to the activity leader (i.e. activity provider), and these are to be confirmed in writing by the responsible leader. The activity leader, however, shall not have the right to acknowledge claims, for which reason a confirmation shall not have the effect of an acknowledgement of wrongdoing. The activity leader (i.e. activity provider) will make every effort, within the confines of the program and the possibilities available, to remedy the situation. Should the situation be insufficiently remedied or not be remedied, or the participant wishes to make damage claims, the organiser must receive these within four weeks of the contractual end of the activity at the booking agency. The participant appeal is to be accompanied by the confirmation of the activity provider/activity leader and any other relevant evidence. In the case of delayed complaints or complaints with omissions during the activity or delayed submissions of the claims at the booking agency, all appeals will be deemed invalid.

15. General liability

Damage claims against the organiser or the assistants are excluded as far as the damage was not caused by negligence or intentionally. The organiser is authorised to have assistants or call on third parties to provide valued services. Should the organiser lawfully transfer the execution of the activity to a third party, the organiser shall not be held responsible for the third party’s actions or neglect during the execution of the activity. The organiser will especially not be held responsible for damages which are caused by the actions or neglect of the activity leader should this conduct not fall under his/her contracted responsibility; as the cause of actions of third parties, other participants, the participant (especially under point 1), acts of God, natural occurrences, official regulations etc or damages caused by delayed return to the starting point of the activity. Should the participant not follow the instructions of the organiser, activity leader, etc, all liability of the organiser is dropped.

16. Applicable Law and Area of Jurisdiction

Norwegian law, excluding international agreements, is exclusively applicable to the contractual relationship. The parties agree that the exclusive legal domicile is Voss. The organiser is, however, authorised to lodge a claim in the legal domicile of the customer in case of inappropriate conduct of participants.

Should one or more clauses of these general business conditions be ineffectual and/or incomplete, then the clause that comes closest to the legal rule will replace the ineffectual and/or incomplete clause. The ineffectualness and/or incompleteness of one clause leaves the effectiveness of the other clauses unaffected.

17. Debit & Credit Card payments

Card payments are very safe and collected by Fareharbor, which acts as an authorised reservation and booking platform for Outdoor Norway AS. Subsequently, Fareharbor uses Stripe, and it will appear as OUTDOOR NORWAY on your credit/debit card statement.

For Private departures, Customisable tours or arrangements with advanced agreement we will send a payment link via Stripe, with directed connection with Outdoor Norway Stripe account.

All of them are PCI-compliant and powered by a trusted processor.

UPDATED ON MARCH 2024