CAREERS
OPERATIONS MANAGER
Compensation: Hourly wage based on experience.
Reports to: Operational Manager
Contract from: Jan-Oct, 2025 (flexible)
Available Positions: 1
Join a growing Adventure company
Company Overview:
Outdoor Norway is an inbound tour operator specializing in crafting unforgettable outdoor adventures. Based in Voss, the "Adventure Mecca of Norway," we connect people to nature through day tours, multiday expeditions, equipment rentals, and adventure courses. Our mission is to inspire, empower, and connect our guests with the natural world while delivering top-tier experiences to families, friends, corporate groups, and adventure seekers.
Our adventures happen in the heart of Fjord Norway, this role is fully time offering you the to take ownership of logistics, team management, and customer experience to shape unforgettable outdoor adventures
Achieve your adventure at Outdoor Norway. You are someone who pushes boundaries and challenges the status quo. You are courageous, ambitious, and passionate in everything you do. And we want you on our team. Pursue your full potential and never settle in the quest to deliver extraordinary guest service. Join one of the most innovative “adventure-based companies” in Western Norway and imagine a mountain experience with us.
As the Operations Manager at Outdoor Norway, reporting directly to the company’s director, you will lead the expansion and optimization of the company’s operations, ensuring the seamless delivery of world-class outdoor experiences. Your focus will be on streamlining processes, driving team performance, and enhancing customer satisfaction. Leveraging seasonal insights and operational data, you will uphold our core values and contribute to sustainable growth. This role demands agility, a data-driven mindset, and an unwavering passion for the Mountain Travel Lifestyle to excel.
Why Join Us?
- Flexibility: Enjoy a balance between fieldwork and operational strategy.
- Adventure Lifestyle: Immerse yourself in an adventurous lifestyle,
- Diverse Team: Collaborate with professionals who live and breathe adventure.
- Professional Growth: Develop your leadership skills in a results-driven environment where your contributions directly influence the company’s success.
Key Operational Manager
Outdoor Norway is seeking an experienced Operations Manager to oversee daily activities and support the company’s growth. This key leadership position is essential to fulfilling our brand promise of delivering high-quality outdoor experiences. The Operations Manager will manage daily operations, ensuring seamless execution and outstanding customer satisfaction.
Key Competencies
- Critical Thinking
- Communication
- Business Acumen
- Judgment and Decision-Making
- Stress Management
- Report Writing
- Ethical Practice
- Problem Solving and Analysis
- De-escalation Techniques
- Labor Management
Duties and Responsibilities
- Oversee daily operations and ensure the team's success.
- Prepare the operational department pre-season.
- Develop and implement contingency and emergency plans.
- Assign rafting trip responsibilities to river guides and trip leaders.
- Conduct risk assessments of technical procedures.
- Organize and prepare required trip equipment.
- Supervise and manage Trip Leaders.
- Maintain high service standards for all staff, on and off the water.
- Liaise with clients to gather feedback and improve marketing efforts.
- Deliver exceptional customer service to ensure client satisfaction.
- Coordinate bookings and client programs.
- Ensure operational compliance and maintain records, documentation, and finances.
- Assist in staff training and mentoring.
- Manage compliance and risk protocols.
- Oversee journey-based adventure programs.
- Lead the team and manage logistics, activities, rentals, and client safety.
- Conduct office-based planning, management, and assessment.
- Represent Outdoor Norway professionally in all tasks.
- Adhere to and promote company policies and standards.
- Contribute to product development and process improvement.
- Identify inefficiencies and recommend solutions.
- Oversee human resource management.
- Report directly to the Company Director.
What You’ll Need to Succeed
- A passion for outdoor education and delivering exceptional client experiences.
- Exceptional interpersonal communication skills for staff and client engagement.
- Proven leadership and management experience, with the ability to multitask and maintain a strategic perspective.
- A proactive, solutions-based mindset.
- Attention to detail while working under pressure.
- Excellent written communication and presentation skills.
- Experience in operations, logistics, or program management is advantageous.
- Proficiency in activity safety, remote first aid, emergency responses, and risk management is a plus.
- Strong program planning and management capabilities.
What We’re Looking For
We’re seeking a operational manager with hands-on experience in the tourism industry, a passion for adventure, and a knack for storytelling.
Desirable qualifications & skills
-
Bachelor’s degree in journalism, marketing, tourism, or a related field.
-
At least 3 years of relevant management experience.
-
Drivers License
-
A Trip Leader’s rafting license with a minimum of two active seasons.
-
Current Swift-water Rescue Training Level 3 or equivalent certification.
-
Current 40-hour Wilderness First Aid or Occupational First Aid certification or equivalent.
-
Strong decision-making skills in a fast-paced environment.
-
Knowledge of commercial river rafting standards.
-
Computer literacy
-
A passion for outdoor adventures.
-
Experience in the outdoor industry
-
Exceptional organisational, communication, and leadership skills.
Why Outdoor Norway?
We are a growing company seeking a dedicated individual who shares our core values and vision. This role will involve reporting to the company director. The Operations Manager will collaborate with the Sales, Marketing and Reservation teams to deliver unparalleled client experiences. We seek a professional who is eager to grow with us and build a long-term career at Outdoor Norway.
Contract Terms
- Full-time, seasonal position from May 4th to September 30th.
- If you possess skiing experience, this role may qualify for a full-year contract and potentially lead to a permanent position.
Compensation
We offer competitive pay and performance-based incentives. Compensation will depend on experience.
How to Apply
Submit the form below and attach the required documents
- Copies of relevant qualifications.
- Current First Aid Certificate.
- Driver’s license.
Application Deadline: January 15th, 2025.